16 Easy Solutions To Fix The Router Not Getting Internet From The Modem!

Last Updated on July 31, 2022

When your computer is connected to the internet, it’s connected to your modem. The modem forwards traffic to and from the internet for all the devices in your home. But what to do if the router not getting internet from the modem?

There are several ways to fix this issue, but the most common solutions are: 

  • Reset the router to factory default settings
  • Reset the internet modem
  • Confirm you have a valid IP address
  • Check your modem’s internet connection
  • Check your modem’s signal level
  • Check for an internet outage
  • Connect the device directly to the modem
  • Reset your phone/ PC’s network settings
  • Change the Wi-Fi channel

So what do you do when your router isn’t getting internet from the modem? Here are a few tips!

Causes Of The Router Not Getting Internet From The Modem

There are many reasons your router may not get internet from your modem. Here are some of the most common causes:

  • A problem with your computer’s firewall.
  • Problem with the wireless connection between your modem and router.
  • There may be a problem with your ISP’s network reset.
  • Your modem may be defective.
  • There may be a problem with your computer’s network settings.
  • Your modem may not be appropriately connected to your ISP’s network connection.
  • Your router may be defective.
  • There may be a problem with the cables connecting your modem to your router.

Ways To Fix The Router Not Getting Internet From The Modem

1. Connect With An Ethernet Cable

If your router is not getting internet from the modem, you can connect it with an Ethernet.

  • First, locate the Ethernet port on your modem to connect with an Ethernet cable.
  • It is usually located on the back of the modem.
  • Plug one end of the Ethernet cable into the port, and then plug the other end of the cable into the “Internet” port on your router.
  • Once the cable is plugged in, turn on your modem and router.
  • Wait a few minutes for the devices to connect to the internet.
  • You should now be able to access the internet from your router.

2. Reset The Router To Factory Default Settings 

The next step is to reset the internet router to factory default settings. Sometimes, resetting the router to factory default helps it to connect to the internet. To do this, follow these steps:

  • Unplug the power cord from the router.
  • Press and hold the reset button for 30 seconds.
  • Plug the power cord back into the router.
  • Wait for the router to finish booting up.
  • Once the router is finished booting up, try re-accessing the internet.

Reset The Router To Factory Default Settings

3. Reposition Your Router

If your router is not getting internet from the modem, you may need to reposition the router. Here are a few tips on how to do this:

  • Check the router’s connection to the modem.
  • Make sure that the Ethernet cable is securely plugged into both devices.
  • Check the light on the router. They should be lit up and steady, not blinking.
  • If you’re using a wireless connection, ensure the router is in an open space and not blocked by furniture or other objects.
  • If you’re still having trouble, try restarting the modem and the router.

Reposition Your Router

4. Reset The Internet Modem

If you are still having trouble connecting to the internet, one of the essential things you should do is reset your modem. This will help clear any old connection data that may be causing problems.

To reset your modem:

  1. Unplug the power cord from the back of the modem.
  2. Wait 30 seconds.
  3. Plug the power cord back into the modem.
  4. Wait for the modem to connect to the internet.

router not getting internet from the modem

5. Confirm You Have A Valid IP Address

IP addresses are necessary for devices to communicate with each other over the internet.

  • If you can’t access the internet, check your IP address.
  • When you don’t have a valid IP address, contact your ISP.
  • If you have a valid IP address but you still can’t access the internet, check your DNS settings.
  • When you can’t access the internet, check your DNS settings.
  • If you have a valid IP address and DNS settings but still can’t access the internet, check your router’s connection to the modem.

6. Check Your Ethernet Cords

Check to see if the Ethernet cord from the modem is plugged into the yellow port on the back of the router. If it is plugged in, unplug it and plug it back in.

If that doesn’t work, try plugging the cord into a different yellow port on the router.

When you still can’t get a connection, try plugging the cord into multiple devices, like a laptop or another router. If that works, then the problem is with your original router.

Check Your Ethernet Cords

7. Check Your Modem’s Internet Connection

When your router is getting power and the modem light are on, but you still can’t get a connection, try resetting your modem. 

To do this, unplug the power cord from the modem and wait 30 seconds. Then plug it back in and wait a few minutes for the modem to connect to the internet.

If that doesn’t work, try contacting your ISP. They may be able to help you troubleshoot the problem.

Check Your Modem's Internet Connection

8. Check Your Wi-Fi Settings

When trying to connect to your home Wi-Fi network adapter, and you can’t get a connection, there may be something wrong with Reset Wi-Fi settings.

To check this, open your router’s web interface and look for the Wi-Fi settings.

If you see that the Wi-Fi is connected or turned off, turn it on and try to connect again.

Check Your Wi-Fi Settings

9. Check Your Modem’s Signal Level

If you are having trouble connecting to Internet access, one of the first things you should check is the signal strength of your modem’s connection to your ISP. A weak signal can cause several problems, including:

* Slow data speeds

* Frequent disconnections

* Difficulty connecting to certain websites

There are a few different ways you can check your modem’s signal strength:

  1. Check the lights on your modem

Most modems have a series of lights that indicate the strength of the connection to your ISP. These lights can be different for each modem, so it’s best to consult your modem’s manual to see what the different light patterns mean.

  1. Use a signal meter

Several free signal meters available online can help you check the strength of your modem’s signal. Enter your location and modem type, and the meter will show you the strength of the signal in your area.

  1. Contact your ISP

If you’re still having trouble connecting to the internet after checking your signal strength, contact your ISP, and they may be able to help you troubleshoot the issue.

Contact your ISP

10. Check For An Internet Outage

Sometimes, your internet service provider (ISP) may be experiencing an outage in your area. This will affect your ability to connect to the internet. To check for an internet outage:

  • Open a web browser on your computer and type in “down detector” in the search bar.
  • Down Detector is a website that crowdsources information about outages.
  • Type in your ISP in the search bar on the Down Detector website.
  • If there is an outage, it will be displayed on the map.
  • You can also check the status of your ISP’s service on their website.

Check For An Internet Outage

11. Connect The Device Directly To The Modem

By doing this, you are bypassing the router and will be able to determine if the modem or router is causing the problem. 

If you can connect to the internet directly to the modem, the router is not functioning correctly and may need to be reset or replaced.

  • If you have a separate modem and router, plug the power cord into the router and wait for the lights to stop blinking.
  • Then, plug the power cord into the modem and wait for the lights to stop blinking.
  • After that, connect the Ethernet cable from the router to the modem.
  • Finally, turn on your computer and check to see if you can connect to the internet.

12. Run Internet Troubleshooter

Internet troubleshooting can help identify whether your computer is having problems connecting to the internet. 

This can be helpful if you’re having trouble loading websites, downloading files, or using online services. 

To do this:

  • Click the Start button, and then click Control Panel.
  • Click Network and Internet, and then click Internet Options.
  • Click the Connections tab, and then click LAN Settings.
  • Click the Advanced button, and then click Reset.
  • Click the check box next to Delete personal settings, then click Reset.
  • Click Close, and then click OK.
  • Try opening a web page to see if your internet connection is now working.

Run Internet Troubleshooter

13. Update Modem And Router’s Firmware

Modem and router manufacturers constantly release new firmware with bug fixes and performance enhancements.

Although many routers have a built-in update checker, it’s not always reliable, so it’s a good idea to set aside some time every few months to check for updates manually.

To update your modem or router’s firmware, you’ll first need to check what firmware your device is currently running.

Once you know what version you’re running, you can check the manufacturer’s website to see if there’s a newer one available.

If there is, download the new firmware and follow the instructions to update your modem or router.

This process varies from manufacturer to manufacturer, so it’s best to consult your device’s documentation.

Once you’ve updated your modem or router’s firmware, it’s a good idea to reboot both devices to apply the changes.

14. Reset Your Phone/ PC’s Network Settings

If you’re still having trouble connecting to a cellular network, try resetting your phone or PC’s network settings. This will clear any existing connections and allow you to start fresh.

To reset your phone or PC’s network settings:

  • On your phone, go to Settings > System > Reset options.
  • Tap Reset network settings and then tap Reset settings.
  •  On your PC, open the Settings app and go to Network & Internet > Status.
  • Under “Change your network settings,” select network reset.
  • If prompted, select Yes to confirm.
  • Your phone or PC will restart and reset all network settings.

Once your device has restarted, try connecting to a cellular network again.

15. Change The Wi-Fi Channel

Another possibility is that the Wi-Fi channel is crowded if your router isn’t getting internet. To change the Wi-Fi channel:

  • Open the router’s web interface. This is usually done by entering 192.168.1.1 into a web browser’s address bar.
  • Look for a page titled “Wireless network,” “Wireless Settings,” or something similar.
  • Find the section labeled “Channel” or “Wireless Channel.”
  • Change the channel to a number between 1 and 11.
  • Save your changes.
  • Reboot the router.
  • Check to see if the internet is working. If it is, you’re all set! If not, try another channel.

Change The Wi-Fi Channel

16. Turn Off Your Antivirus Software

Many antivirus software can block your internet connection or change your DNS settings. So turn off your antivirus on your pc and try to reconnect. To do this:

  • If your computer is running Windows, click the Start button
  • Then type `firewall` in the search box
  • Select `Windows Firewall` from the results.
  • Click `Turn Windows Firewall on or off.
  • If prompted for an administrator password or confirmation, type the password or provide confirmation. 
  • Select `Off` (not recommended) and then click `OK.`

If you’re using a third-party firewall program, consult its documentation for instructions on temporarily disabling it. 

Once you’ve disabled the firewall, try connecting to the internet again. If you’re still having trouble, re-enable the firewall and continue to the next section.

Turn Off Your Antivirus Software

What To Do If Your Wi-Fi Connected But No Internet On Windows 10?

If you are having trouble connecting to the internet on your Windows 10 computer, there are several things you can do to troubleshoot the issue.

1. Check your Wi-Fi connection

Make sure that your computer is within range of your Wi-Fi router and that there are no obstructions between your computer and the router. If you use a wireless adapter, ensure it is correctly plugged into your computer.

2. Restart your computer and router

If you have been able to connect to the internet in the past, but are now having difficulty, try restarting your computer and router. This will sometimes resolve temporary connectivity issues.

3. Check your network settings

If you still have trouble connecting to the internet, your network settings may be incorrect. To check your network settings, open the Control Panel and go to Network and Internet > Network Connections.

4. Contact your ISP

If you still have difficulty connecting to the internet, you may need to contact your ISP for further assistance. They can help you troubleshoot the issue and determine if there is a problem with your internet connection.

 

5. Use the Windows 10 Troubleshooter

If you still have trouble connecting to the internet, you can use the Windows 10 troubleshooter to help diagnose and fix the problem. To use the troubleshooter, open the Control Panel and go to Troubleshooting > Network and Internet > Internet Connections.

You can do these things if you are having trouble connecting to the internet on your Windows PC.

Frequently Asked Questions

What Is The Difference Between A Modem And A Router?

It is a device that links your home network to the internet and allows you to surf the web. 

Your wired and wireless devices may all access the internet at the same time using a router, which also enables them to communicate with each other without the need for an Internet connection.

How Do I Test My Modem And Router?

For those who use a modem/router combination (wireless gateway), you may need to open a web browser and log into the interface of your equipment to enable bridge mode, which disables Wi-Fi and routing. Run a speed test to see what your home’s internet connection is capable of.

Is A Modem Required For A Router?

You’ll need a router linked to your modem if you want to share the internet connection across many computers and other gadgets. Nowadays, several devices perform the functions of both a modem and a router. 

To save on buying two different devices, you may use your existing broadband modem and wireless router to go online.

If My Modem Is Working, How Can I Check It?

  • Use a computer or mobile device connected to your network to open a browser.
  • Enter the username and password for your cable modem or modem router. Admin is the name of the user.
  • To connect to a cable, click on the Cable Connection button. Information on the cable connection may be seen here.

What If You Don’t Have A Modem?

An internet connection cannot be established without a modem. Your internet service provider’s network is connected to your computer through a modem (ISP). 

Using your modem as a conduit, your router may transmit and receive data once connected.

Are Routers And Modems Integrated?

A gateway, often known as a router modem, is a device that combines a router and modem (or even a gateway modem router). A single physical piece of hardware combines the two functions. 

This reduces the amount of room you have to work with and the number of messy cords you have to deal with.

When And Why Would I Need Both A Modem And A Router?

You’ll need a router if you have many devices that need to connect to the internet. However, a router alone will not allow you to connect to the internet. 

A router must be linked to your modem to distribute your internet connection to your devices.

Lastly, Learn How To Know If My Router Is Connected To The Internet?

I hope you are now fixed with the router not getting internet from the modem issue. Also, if you have purchased a new router but are unsure whether your router is connected to the internet modem or not, then follow the below instructions.

  • The router’s “Power” light should be on.
  • The router’s “Internet” light should be lit up at this point.
  • If Wi-Fi is enabled and active on the device, check the router’s “Wireless” light.
  • If your PC is directly linked to the router via Ethernet port, you should only look at the “Ethernet Port” lights.